Thanks for shopping at MyFreakyFamily.com (MyFF Company), the web's premier shop for hip decorating and gift ideas. We want your shopping experience here at My Freaky Family to be the very best it can be! Our Shipping Information, Return Policy, Affiliate Program, and Contact Information may be found below. We offer top-quality products and great customer service. If you would like any assistance in choosing a gift, please send us an email and we will be glad to give you some suggestions. info@myff.com AVAILABILITY: To estimate when your order will be sent out, please see the "Availability" listing below each item. This is the average time it will take before leaving our warehouse. To estimate when your order will be delivered, please allow for ample time in transit. For ground delivery, this may be up to 7 business days, depending upon where it is being sent. When your order does ship, you will be notified by email with a tracking number. SHIPPING INFORMATION: Shipping charges are as follows: Orders between $00.01 - $15.00......shipping $4.95 Orders between $15.01 - $30.00.....shipping $5.95 Orders between $30.01 - $50.00.....shipping $7.95 Orders between $50.01 - $70.00.....shipping $9.95 Orders between $70.01 - $100.00....shipping $10.95 Orders between $100.01 - $149.99...shipping $12.95 Orders between $150.00 - $199.99...shipping $15.95 Orders above $200.00 ...shipping $19.95 - not including fuf items All Bean Bag Chairs, Butterfly Chairs, Refill, Neon Signs, and Giant Hand Chair..... add $10 per piece to above prices. (Due to their large size, they ship as if they are 80 lbs). Bulk orders may be subject to additional shipping fees. Sales Tax of 5% charged on all orders shipping to Massachusetts. Sorry, we are not accepting orders outside the United States at this time. Some products are not available for shipment to Alaska and Hawaii. Please email us for availability. We cannot ship to P.O. Boxes or APO addresses as we ship via UPS or FedEx. Please provide a street address. Accuracy of Address Please make sure your address information is accurate and complete. If the address is incomplete it may delay receipt of the package and you will be charged a fee to correct the address (even if only the apartment or suite number is missing). YOUR SECURITY: My Freaky Family is totally secure! Our site uses Secure Sockets Layer (SSL) encryption, the industry standard and best available secure transaction technology. This technology encrypts all sensitive information (like your credit card number) before being sent over the Internet. To prevent unnecessary delays while you browse, the secure mode begins only when you start the ordering process. We hope that our secure technology will alleviate any concerns you may have about using your credit card at My Freaky Family. However, if you still don't feel comfortable ordering over the internet, just email us with your phone number or give us a call at 800-7876-9007. RETURN POLICY: We want you to be thrilled with the products you purchase from MyFF. If for any reason you are not satisfied with your purchase, we will gladly accept returns within 30 days, provided it is in the original packaging and in resalable condition. We will credit your charge account for the cost of the item minus a $10 restocking fee on all bean bag chairs and Foof products as of January 1st, 2004. Sorry, shipping and handling charges are non-refundable, nor do we reimburse for the cost of returning the item. Should you choose to make a return, it is very important that you follow these instructions: All merchandise for return requires a Return Authorization Number (RAN) and a specific Ship-to Address. Do not send the return to the MyFF offices. Wait for the RAN and Ship-to Address. To receive the RAN and Ship-to Address, contact returns@myff.com. Please include your name, order number and name of the product you wish to return. To help us improve our service, please let us know your reason for return. An RAN must be obtained before returning any item, otherwise it will not be accepted. MyFF is not responsible for shipping charges on returns. We recommend that you insure the package and require a signature upon receipt. A 20% restocking fee will be deducted from any credits issued if the merchandise is not returned in the original packaging and in resalable condition. Please allow up to two billing cycles for the credit to appear on your statement. AFFILIATE PROGRAM: Do you have a website? Would you like to earn money by linking to MyFF? If so, sign up to join our affiliate program. THE CONTACTS: For the fastest service, please send your questions by email. All email will be answered within 1 business day. For general questions, please email: info@myff.com For returns, email: returns@myff.com If you prefer to call us, our phone hours are between 10AM-5PM EST. If you happen to get our voice mail, please be sure to leave us a message. Your call will be returned. MyFF Company, LLC PO Box 626 Marblehead MA 01945 phone: 800-876-9007